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GetXpert App
Remote Expert Connecting Platform
Overview
A completed case study for a mobile and desktop version of an expert consulting app has been created during my UX Design course module in the CareerFoundry.
The app connects its users with experts in any field depending on their requirements meanwhile eliminating the time taking appointment waiting lists, costly consultancies, avoid fake consultancies as well as providing immediate assistance when needed, reviews and rating based evaluations on experts, recommendations, and comfortability of meeting experts without stepping out home.
Role: Solo Designer
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Scope: UX / UI / Visual and Interactive Design
Tools: Figma for design and Prototyping, Illustrator for logo design, Usability Testing: Usability Hub / Card Sorting: Optimal Workshop
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Team: Myself as a Designer
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Timeline: Research and iterations - 5 months
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GetXpert
GetXpert App enables people around the world to connect with verified local or global Experts within seconds via its built-in video, voice, or text chat.
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The App is designed for people with any background who want to consult an expert to get fast, reliable, and affordable advice on virtually any subject or topic.
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Understanding the Problem and Analysing the current market solutions.
Develop information architecture.
The Process
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Discover
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Empathize
Understanding the User needs and Goals to set Objectives
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Interviews and user surveys were being conducted to better understand GetXpert App users meanwhile identifying their needs and goals. Well before the interviews and conducting the survey the main objectives were defined, targeted questions were prepared, and appropriate participants as users were selected.
Define
Identify the user's insights and put them together in a meaningful framework.
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Based on in-depth research, analysis of interviews, and an online survey, the user personas were created which elaborate on the goals and needs of the potential users of the new GetXpert App. Additionally, the personas also bring their motivations, frustrations, daily routines, and even the knowledge in the modern digital technologies.
Ideate
Develop information architecture.
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An online card sorting has been used to evaluate and optimize the information architecture to create the app.
Prototype
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Test
Planning, implementation, and analysis of usability tests to identify problems and errors
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The test script and the test plan which have been used for the usability tests of the GetXpert can be viewed here. During the design collaboration, 5 colleagues checked version 4 of the GetXpert app and left their input and critical comments.
Implement
Planning, implementation, and analysis of usability tests to identify problems and errors
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Style guides help to communicate the design with anyone who might be working on a project
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Interactive prototype
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The challenge
An app had to be created for people to consult qualified experts in different fields without stepping out of their comfort zone as well as using only the smartphone or internet browser. During the creation of the GetXpert app, the identification of the information architecture came as the greatest challenge. The app is targeted to launch on the diversified target group of people. The app has to be simple, easily understandable, well designed as well should build up the trust.
What went well
An app had to be created for people to consult qualified experts in different fields without stepping out of their comfort zone as well as using only the smartphone or internet browser. During the creation of the GetXpert app, the identification of the information architecture came as the greatest challenge. The app is targeted to launch on a diversified target group of people. The app has to be simple, easily understandable, well designed as well should build up the trust.
The usability tests offered fascinating results, as most of the users were able to solve the tasks and achieve the defined goal. Many important points were identified during the usability test which can be further adjusted to increase and optimize the usability. The basic flow and the architecture were already successful in the usability test so that only minor changes were applied.
Skills: Wire framing, Prototyping, Usability testing, Preference testing
Process: User-centered design
Solutions: Continue testing with mid/high fidelity wireframes
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What went wrong
Most of the usability tests were carried out online or by video calls, therefore encountered difficulties with communication as well as problems with understanding. The in-person usability tests went well and comparably well focused on the test subject.
Skills: Test conducting skills, the ability to use different digital media
Process: Usability testing
Skills gap: Communication through digital media
Solution: Be aware of technical failures in communication when conducting user tests remotely
What can be improved
My ability to create professional still and animated prototypes are still in the developing stage.
Skills: Prototyping with professional software, Figma.
Process: Further improve the skills in prototyping
Skills gap: Still and animated prototyping
Solutions: Follow a set of video tutorials to polish up the skills and apply the learned lessons on future prototypes
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